Given that adopting a cat is a significant commitment – they live for an average of 15 years – it makes sense to learn more about cat breeds before you buy. Two extremely popular purebreds are the Siamese and the Persian, although both of these have characteristics that may make them unsuitable choices for some people. Fortunately, there are a large number of other breeds to choose from, many of them less well known. Two of these less recognized breeds actually give hope to feline loving allergy sufferers, as they have a low-allergy coat and are generally well tolerated.

Although not as popular as they once were, Siamese cats have many loyal fans, and for good reason. They are extremely beautiful and intelligent, although modern breeding practices have introduced an unhealthy leaning towards an overly triangular head shape. Siamese are very vocal, however, which can be a problem for some people, as they may be a little bit determined in putting their views across. This is not a cat for the owner who doesn’t have a lot of time to spend with their pet, as Siamese are very people-oriented. They love attention, and they love interacting with their owners. They will follow them from room to room, and are naturally very curious and mischievous when bored.

Unlike Siamese, Persian cats are very even-tempered. They get along well with other dogs and animals, and integrate well in multi-cat households. They also tolerate children well. The biggest drawback – and also their most striking feature – is their amazing coat. A Persian’s coat needs daily brushing. It mattes easily, and cats need to be sedated to have their coats clipped, so keeping their long coat in good shape needs to be a priority for Persian owners.

The Siberian cat, or croshca, is another long haired feline. It requires less grooming than the Persian, and needs to be brushed only two or three times a week instead of daily. Their coat is different too. Surviving in the deep cold of a Russian winter, the croshca has a waterproof, slightly oil coat. Siberian cats are very playful, and affectionate. Like the Siamese, they grow very attached to their owners, so this is something to keep in mind when selecting a breed. The Siberian is one possibility for those with cat allergies, as their coats are believed to be hypoallergenic.

Devon rex cats are another option for those allergic to cats. They have a very thin, soft, slightly crinkly coat that sheds very little. The coat itself is also hypoallergenic. Be warned however – devon rex are extremely playful and mischievous. They are also very fond of food, and have been known to be quite resourceful in finding it even when hidden away. The devon rex is very affectionate, and another people-oriented cat that will follow you around and ‘help’ with chores.

Feline breeds all have their own distinctive characteristics. This is something to keep in mind as you learn about cat breeds before you buy. Do you have children or other pets? How much time do you want to spend with a cat, and does your work schedule allow it? Getting two cats together (if you don’t already have one) is never a bad idea as it provides companionship for both. But some cats still demand more of their humans than others do, though they often give at least as much back.

Rejections, objections and arguments are inevitable forces in telemarketing, be it with appointment setting, lead nurturing or live answering service. When challenged by these circumstances, a call center agent or professional telemarketer must be equipped with skills and wit to effectively handle the situation. They can manage these types of conditions through experiences, seminars, trainings and workshops.

Even though these cases are anticipated and are guided by scripts, actual situation is still different and, if God forbid, far worse. After all, every person is unique with each other. It is therefore a necessity to learn different efficient approaches and insights to cool down angry prospects.

Here are the top tips in competently governing irate customers:

1. Hone one’s listening abilities.

Take a look at how famous hosts interview their guests, whether he/she is a commoner with extraordinary life or a big name holding a powerful seat. For instance, how did Oprah extract the inner feelings and perceptions of her interviewees? How did she manage to give meaty remarks and meaningful opinions? It is not only due to her sharp tongue and her commendable delivery. It is her listening skills that made her an outstanding TV host.

The same is true with call center agents. The first key in handling arguments is to listen attentively. The basic formula is listen > talk. With keen ears and mind, an agent must identify what things made the prospects pour vials of wrath. Though the agent might have the proper answers, it is not recommended to interrupt them. It might sound an intrusion and a violation of their rights of speech.

2. Instead of repeating, reword.

To confirm what the sales leads had said, it is better to rephrase than to repeat verbatim. This is so because prospects don’t want to be told of something they have said. It makes their blood level rise. With paraphrasing, sales prospects will realize that agents just want to assure that they obtain accurate data.

During the entire conversation, telemarketers ought to keep themselves calm, patient and persevering. They must remain talk in a composed tone to let the customer feel that they are doing the best they can to give solutions.

3. Make sales leads informed and educated.

There are really tough times that telemarketers and customers don’t just understand each other. Perhaps, there are some things wherein the prospects are confused or have misinterpreted. Instead of being impatient, call center agents must use such opportunity to inform and educate the prospects.

Telemarketers must oblige themselves to relay relevant information and solutions that provide answers to existing or future problems. But then again, agents must not push for the sale. They should let the customers decide that one.

4. Debunk “Devil May Care” Attitude

Even if customers are sales-ready or have patronizing a firm’s products and/or services for a long time, a simple act of “I don’t care.” from telemarketers might result to a big leak in the sales pipeline.

When customers repeatedly call, telemarketers must not think that the former are nuisance. Instead of ignoring them, agents ought to provide solutions to customers’ problems, recurring or novel. When prospects don’t know that there has been a problem, telemarketers must give them awareness. Another rule in telemarketing, do not make sales leads wait for an answer.

If a bad situation exists, evasion is not the solution. The business organization must be conscious of such concerns.

The bottom line here is that when customers feel that they have been well served or taken care of by telemarketers or call center agents, this is how they will feel about the company. So, make sure to hire a telemarketing company whose agents have those qualities.